Privacy
Plain English: what we collect, where it goes, how long we keep it, and what you can do about it. Last updated September 30, 2026.
The short version
- Filling out forms is free, and your form answers are saved on your device while you work.
- Some things do leave your device: your account and billing details, anything you choose to save to your account, questions you ask Ask Nathan, text you choose to have translated, SafeHarbor messages, documents you upload, and field notes you choose to sync. This page lists each one.
- We never sell your information. We never give your form answers, messages, notes, or documents to advertisers.
- Advertising and analytics tags never run on protection-from-abuse pages, SafeHarbor, Peace Path, Road to Recovery, field notes, or inside any form wizard.
- We use two AI companies, Anthropic and xAI, to power Ask Nathan and our other AI tools. Under their API terms, neither trains its models on what we send.
- You can ask for a copy of your information, fix it, or have it deleted at legal@thesharpesystem.com.
1. What stays on your device
When you fill out a wizard, your answers are saved in your browser (or in the app on your phone) so you can stop and pick up later. When you print, the official form is filled in on your own device. We do not receive a copy of your answers just because you typed them or printed them.
Answers saved on your device stay there until you clear your browser data or the app's data. Anyone who can use your device may be able to see them, so use a device you trust (see Section 7).
2. What we collect, and why
Account. Your email address, sign-in details (handled by Google Firebase), plan, and account status. Needed to run your account.
Your profile, if you choose to save it. To fill the same details into many forms, you can save a profile to your account. It can include your name, date of birth, gender as asked on court forms, phone numbers, home address, a separate safe mailing address, court county and case number, information about the other party and your children, and employment, income, expenses, assets, and debts. We store it only because you chose to save it, and use it only to fill your forms.
Your case and progress. The state, county, route, and forms you are working on, and where you left off, so your dashboard can show your trip and resume it.
Payments. Square processes your card. We receive a confirmation with the payment ID, plan, amount, and your email. We never see or store your full card number.
Activity we need for billing and refunds. For each billing cycle: when you signed in, how many prints you used, which paid features you opened, and whether you saved work. For an annual plan we also record when you confirmed that using it makes it non-refundable. Our refund policy depends on these facts, and we use them to decide refunds, enforce print limits, and investigate abuse.
Ask Nathan. Your question, the conversation so far, and the page you are on (the form, step, and your answers on that step), so the answer fits what you are looking at. On protection-from-abuse forms, Ask Nathan receives your question and the form step, but not your answers. If you are signed in, we keep a short summary of your past conversations for up to 90 days so Ask Nathan can pick up where you left off.
Translation. If you choose to have your own words translated, that text is sent to DeepL, and may be checked by one of our AI providers for accuracy. The result is stored so the same text does not have to be sent again. Our site's own pages are translated once and reused for everyone; that involves none of your information.
SafeHarbor messages. The full content of your messages, their timestamps, and delivery details. Messages are encrypted and checked by automated systems (which may use our AI providers) and may be checked by a person before delivery.
Documents and field notes. Documents you upload, and field notes, timeline entries, and photos you choose to sync between the app and the website. If you choose to attach your location to a field note, the app asks your phone's permission first and saves that location (and the nearest address) with the note. Notes you keep only on your device stay there.
App notifications. If you allow notifications in the app, we store your device's notification token so we can send reminders you asked for, such as court dates. You can turn notifications off in your phone's settings.
Attorney links. If you link to an attorney, the link and what the attorney can see (Section 4).
EZRA codes. The code you used and the organization that issued it. We do not ask the organization about your situation.
Security and technical data. Your IP address, browser and device type, and request logs, used to protect the Service, stop abuse, and apply rate limits. Cloudflare Turnstile may check that you are a person before some features.
Anonymous impact counts. If you allow it in your settings, we record anonymous counts (for example, the type of case, county, language, and an income range) with no name, email, or account ID, to report how many people the Service helps. You can turn this off at any time.
Analytics and advertising on public pages. On our public pages (such as the home page, pricing, and state pages) we use Google Analytics to understand how the site is used, and Google Ads tags to measure whether our ads work. These use cookies and similar technology and may collect your IP address, device, and pages visited on those public pages. See Section 5 for how to opt out.
Email. We send email from our Google Workspace account. Emails about your account, billing, and security are part of the Service. We send marketing email only if you agree, and every marketing email lets you unsubscribe.
3. Who we share it with
We share information only with the providers that run the Service for us, each limited to what they need:
| Provider | What for | What they receive |
|---|---|---|
| Google (Firebase, Cloud) | Sign-in, account and profile storage | Account, profile, case progress, synced notes and documents |
| Google (Workspace) | Sending email | Your email address and the message |
| Google (Analytics, Ads) | Public-page analytics and ad measurement | Cookie and device data from public pages only |
| Square | Payments | Payment details you give Square |
| Cloudflare | Hosting, security, Turnstile, rate limits, short-term storage | Technical data; the Ask Nathan conversation summary |
| DeepL | Translating text you choose to translate | That text only |
| Anthropic and xAI | AI features: Ask Nathan, Peace Path, SafeHarbor message checks, translation checks, drafting tools | The text each feature needs. Under their API terms they do not train on it, and they keep it only for a limited time (xAI: 30 days) to catch abuse. |
We also share information: - With an attorney you link to, as described in Section 4. - When the law requires it, such as a valid subpoena, court order, or warrant. We will try to tell you first unless we are not allowed to or it would put someone in danger. - To protect people, when we believe in good faith that it is needed to prevent death or serious harm. - If our business is sold or merged, in which case this policy continues to apply to your information.
4. Linked attorneys
If you accept an attorney's invitation code, that attorney and their staff can see your progress, drafts, and documents in the Service while the link is active. You or the attorney can end the link at any time, and the attorney's access ends with it. What the attorney does with information they received is governed by their duties to you, not by this policy.
5. Cookies and your choices
- Necessary cookies and storage keep you signed in, remember your language and look, save your progress, and protect the Service. The Service does not work without them.
- Analytics and advertising cookies run only on public pages (for example the home page, pricing, the start page and state pages), never inside wizards, protection pages, SafeHarbor, Peace Path, Road to Recovery or your account. To stop them, block third-party cookies in your browser, use Google's Analytics opt-out browser add-on, or turn off ad personalization in your Google account's ad settings. You can also email legal@thesharpesystem.com to opt out of any use of your information for advertising measurement.
6. What we never do
- We never sell your personal information. The only advertising tool we use is Google's ad measurement on public pages (Section 5), and you can opt out of it.
- We never put advertising or analytics tags on protection-from-abuse pages, SafeHarbor, Peace Path, Road to Recovery, field notes, or form wizards.
- We never let our AI providers train their models on your information, and we never use your information to train AI ourselves.
- We never use SafeHarbor messages, field notes, or documents for anything except running those features for you, security, and legal compliance.
7. If you are worried someone is watching
- Use a device and email account the other person cannot get into.
- Protection pages have a Quick Exit button that leaves the page immediately.
- Use a safe mailing address or a confidential address program (in California, Safe at Home) instead of your home address.
- Clear your browser history after using the Service on a shared device, and sign out.
- Keep field notes on your device only, or use an app lock.
- The National Domestic Violence Hotline (1-800-799-7233, thehotline.org) can help you make a safety plan for your devices.
8. How long we keep it
| Information | How long |
|---|---|
| Form answers on your device | Until you clear them |
| Account, profile, case progress, synced notes and documents | While your account is active or hibernating. If it becomes dormant, locked for up to 2 years, then deleted, with warning emails 60, 30, and 7 days before. |
| Account closed after an annual refund | Locked and kept on the same schedule as a dormant account, then deleted |
| Billing and refund activity records | The billing cycle plus the refund window, then 90 days, then deleted or made anonymous |
| Payment confirmations | As long as tax and accounting law requires (generally up to 7 years) |
| Ask Nathan conversation summary | Up to 90 days |
| SafeHarbor messages | While your plan is active, plus up to 3 years, or longer if a court order, legal process, or ongoing case requires |
| Security logs | Up to 90 days |
| After you ask us to delete your account | Deleted within 30 days, except records the law requires us to keep and data held for an active legal matter. Backup copies are overwritten on a rolling schedule. |
9. Your rights
You can ask us to: - tell you what personal information we have about you and give you a copy; - correct information that is wrong; - delete your information; - stop any use of your information for advertising measurement (Section 5).
Email legal@thesharpesystem.com from your account email. We will confirm it is you, then answer within 45 days. We do not charge for these requests and will not treat you differently for making them. The restore fee for dormant accounts pays to unlock the account and its tools; it is never a charge for these requests. You can use an authorized agent where the law allows.
Residents of California and of other states with privacy laws have these rights under their state's law, including (in California) the right to limit use of sensitive personal information. We use sensitive information (such as your address, case details, and financial information) only to provide the Service you asked for.
10. Security
All traffic is encrypted. SafeHarbor messages are encrypted. Access to our systems is limited and requires a sign-in. No system is perfectly secure; if a breach affects your personal information, we will notify you as the law requires.
11. Children
The Service is for adults 18 and over. Your forms may include information about your children because courts require it; that information is handled like the rest of your information. We do not knowingly collect information from anyone under 18 who uses the Service. If you think we have, tell us and we will delete it.
12. Changes
If we make a material change to this policy, we will email you and post a notice before it takes effect.
13. Contact
The Sharpe System LLC, 8941 Atlanta Avenue, Number 344, Huntington Beach, CA 92646 legal@thesharpesystem.com SharpeSystem is built by one person, and we will answer like one.
SharpeSystem is not a law firm and does not provide legal advice.