Terms of Service

The Sharpe System LLC · thesharpesystem.com

Last Updated: September 30, 2026 · Effective Date: September 30, 2026

Please read these Terms. They include a binding arbitration agreement and a class action waiver in Section 19, which you can opt out of within 30 days (Section 19.7).

These Terms of Service ("Terms") are an agreement between you and The Sharpe System LLC, a Utah limited liability company ("SharpeSystem," "we," "us," "our"). They cover the website at thesharpesystem.com, our mobile apps, and every tool, wizard, message, and feature we offer through them (together, the "Service").

When you create an account, buy anything, or check the box that says you agree, you accept these Terms and our Privacy Policy (thesharpesystem.com/privacy). If you do not agree, do not use the Service.

1. What SharpeSystem is, and what it is not

1.1 A self-help tool. SharpeSystem helps people who represent themselves in family court. It helps you find the official court forms for your state, explains in plain English what each part of a form asks, lets you type your own answers, and fills those answers into the official form so you can print it. You decide every answer. You decide whether, when, and where to file.

1.2 NOT A SUBSTITUTE FOR THE ADVICE OF AN ATTORNEY. SharpeSystem is not a law firm. We are not your lawyer, and nothing on the Service is legal advice. Using the Service does not create an attorney-client relationship with us or with anyone else. We do not tell you what to put on your forms, what to ask the court for, or what you should do in your case. We do not review your answers for legal sufficiency. If you want legal advice about your situation, talk to a licensed attorney in your state. Many courts run free self-help centers, and legal aid organizations may help at no cost.

1.3 Ask Nathan is an AI. "Ask Nathan" is an automated AI guide. It is not a person, it is not a lawyer, and it is not our founder answering you. It explains forms and court process in plain English. It can be wrong, incomplete, or out of date, and it does not know the facts of your case the way you do. It does not give legal advice and does not tell you what to do. Check anything it says against the official form, the court's own instructions, or a lawyer.

1.4 Official court forms. Court forms and their official wording belong to the courts and governments that publish them. We show that wording word for word and claim no ownership of it. Courts change their forms, rules, and fees, sometimes without notice. We work to keep forms current, but before you file you are responsible for confirming that the form version, your local court's rules, filing fees, deadlines, and service requirements are current and correct for your court.

1.5 No promised outcome. We do not promise that a court will accept your filing, grant what you ask for, or rule any particular way. Results depend on your facts, the law, the other party, and the judge, not on the tool that filled the form.

1.6 Not an emergency service. The Service is not for emergencies. If you are in danger, call 911. The National Domestic Violence Hotline is 1-800-799-7233 (thehotline.org). If you are thinking about harming yourself, call or text 988.

1.7 Where we operate. We support family court forms in a growing number of U.S. states. A state is live when its forms are marked live on the Service. States marked "coming soon" are not yet supported, and nothing about them is a promise of a date.

2. Who can use the Service

2.1 Age. You must be at least 18 (or the age of majority where you live, if higher).

2.2 One person, one account. An account is for one person. Do not share your sign-in or let anyone else use your account. Prints, included features, and codes belong to the account holder. We may merge, suspend, or close duplicate or shared accounts.

2.3 Your information. Keep your account information accurate. You are responsible for everything done through your account and for keeping your password and devices secure. Tell us right away at legal@thesharpesystem.com if you think someone has gotten into your account.

2.4 Helping someone else. You may help a friend or family member use the Service for their own case. You may not use the Service to prepare documents for other people as a paid business, unless you are an attorney using an attorney plan under Section 10.

3. Your safety and your devices

Family court can involve people who want to watch what you do. You are responsible for choosing a safe device and a safe account. If someone else can get into your phone, computer, email, or browser, they may be able to see what you save on it, including answers stored on your device, field notes, and browsing history. On protection-from-abuse pages we offer a Quick Exit button and extra privacy steps described in our Privacy Policy, but no website can guarantee that someone with access to your device will not see what you did.

4. Plans, prices, and billing

4.1 What is free. Filling out forms is always free. You pay when you print, and for the plans and features described on our pricing page.

4.2 Plans. Our current plans, prices, and what each includes are shown on the pricing page and at checkout. The price and terms shown at checkout when you buy are the ones that apply to that purchase.

4.3 Billing cycles. Monthly memberships are billed once a month, on the same day of the month as your first payment (or the last day of the month when that day does not exist). Annual plans are billed once for 12 months. If you joined before September 30, 2026, your membership keeps the 36-day cycle it started with until you cancel or change plans.

4.4 AUTOMATIC RENEWAL. Monthly memberships (Solo, Pro, Peace Path, and monthly hibernation) renew automatically every month at the price shown at checkout, and we charge the payment method on file each month until you cancel. You can cancel online at any time with the Cancel plan button on your dashboard, or by emailing legal@thesharpesystem.com. Cancellation stops the next charge; your access continues until the end of the cycle you already paid for. After you buy, we email you a confirmation with the plan, the price, the monthly renewal date, and how to cancel. Annual plans do not renew automatically. If we ever change the price of a renewing plan, we will email you at least 30 days before the new price applies, and you can cancel before then.

4.5 Payments. Square, Inc. processes payments. We never see or store your full card number. You authorize us, through Square, to charge your payment method for everything you buy and for each renewal. Prices do not include taxes unless we say so; you pay any tax that applies.

4.6 Failed payments. If a renewal charge fails, we will email you and try again. Your access continues for a 7-day grace period from the failed charge. If payment still has not gone through when the grace period ends, the plan ends and your account moves to the status described in Section 7.

4.7 Court costs are separate. Our prices never include court filing fees, service of process fees, or any other cost charged by a court, sheriff, process server, or government office.

5. Printing

5.1 What a print is. A "print" is one form filled with your answers and released to you as a printable or downloadable file. Printing again after you change an answer is a new print.

5.2 Included prints. Each month of a plan includes a set number of prints: - Solo: 4 prints a month - Pro: 8 prints a month - Clients covered by an attorney plan: 8 prints a month - EZRA code holders: 8 prints in total for the 3 months of EZRA access (see Section 9)

Included prints reset each month, including on annual plans (4 or 8 a month). Prints you do not use in a month do not carry over. No plan includes unlimited printing.

5.3 Extra prints. After your included prints are used, each additional print is an Extra Print at the price shown at checkout (currently $20). A Document Print for a single form without a plan is also available at the price shown at checkout (currently $20).

5.4 Plans that do not print. Peace Path plans, hibernating accounts, and dormant accounts do not include printing. A hibernating account can read and download records it already has.

5.5 Check before you file. Look over every printed form before you sign or file it. You are responsible for what you sign and file. Reprints to fix a form are new prints.

6. Refunds, cancellations, and disputes

6.1 Monthly memberships. A monthly membership gets a full refund for a cycle only if you did not access the Service at all during that cycle. Otherwise that cycle's charge is not refundable, and cancelling stops future charges.

6.2 Annual plans. An annual plan gets a full refund if you ask within 30 days of purchase and have not used it. Using it means printing or opening any feature the plan pays for. The first time you use an annual plan inside those 30 days, we ask you to confirm that using it makes the plan non-refundable, and we record your confirmation. After you use it, or after 30 days, an annual plan is not refundable. Any refund on an annual plan, full or partial, closes your account: access to the Service ends and sign-in is turned off. We keep the account's records as the law requires, and you can still ask for a copy of your personal information.

6.3 Prints. Document Prints and Extra Prints are not refundable once the form has been released to you, except where the law requires otherwise or the print failed because of an error on our side.

6.4 How refunds are decided. We decide refund requests using our records of your account activity for the cycle in question (for example sign-ins, prints, saved work, and features opened). Refunds go back to the original payment method through Square. When a refund is issued, the plan it refunds ends immediately.

6.5 Payment disputes. If you dispute a charge with your bank or card company instead of contacting us, we may suspend your account until the dispute is resolved. A suspended account does not come back because a later renewal succeeds. Contact us first at legal@thesharpesystem.com; most problems can be fixed faster that way.

6.6 Your legal rights. Nothing in this Section limits a refund that the law where you live requires.

7. When a plan ends: hibernation, dormancy, restore, and deletion

7.1 Free hibernation after an annual plan. When an annual plan ends, your account moves into free hibernation for 6 months after a Solo annual plan, or 12 months after a Pro annual plan. In hibernation your records are kept and you can read and download what you already have, but you cannot print or use paid features. We email reminders before free hibernation ends.

7.2 Paid hibernation. After free hibernation, or when a monthly plan ends, you can choose paid hibernation (currently $9 per month, or $100 per year) to keep your records in read-and-download mode. We never start paid hibernation without your choice.

7.3 Dormancy. If a plan or hibernation ends and you do not choose a plan or paid hibernation, your account becomes dormant. Dormant records are locked: you cannot open or use them in the Service.

7.4 Restore. While an account is dormant, and within 2 years of the date it became dormant, you can pay a one-time restore fee (currently $500) to unlock the account. After a restore you have 30 days to choose a plan or paid hibernation, or the account returns to dormant.

7.5 Deletion after 2 years dormant. If an account stays dormant for 2 years, we permanently delete its records. We email warnings 60, 30, and 7 days before deletion. Deleted records cannot be recovered. Keep your own copies of anything you need, including every document you file with a court.

7.6 Your privacy rights still apply. The restore fee pays for unlocking the account and its tools. It does not replace any right you have under privacy law to request a copy of your personal information or to have it deleted. See our Privacy Policy.

7.7 Closing your account. You can ask us to close your account and delete your data at any time (see our Privacy Policy). Closing does not refund charges except as Section 6 provides.

8. Features with their own rules

8.1 SafeHarbor messaging. SafeHarbor lets you message the other party in your case. Messages are checked by automated systems, which may include AI, and may be checked by a person, before they are delivered, and messages that break these Terms may be held or blocked. Messages are timestamped to create a record. We do not promise that a SafeHarbor record will be admitted as evidence or accepted by any court; ask a lawyer about using it. Delivery can be delayed or fail because of moderation, technical problems, or outages, and we are not responsible for the consequences of a message that is late or not delivered. Never use SafeHarbor for an emergency. We keep messages as described in our Privacy Policy and will provide them when a valid subpoena, court order, or other legal process requires it.

8.2 Peace Path. Peace Path is a guided, AI-assisted tool for thinking through and wording communication with the other person. It is not therapy, counseling, mediation, or legal advice, and nothing said in it is privileged or confidential the way mediation or therapy can be. Peace Path is not the right tool if there is abuse or you are afraid of the other person; use the protection tools and the resources in Section 1.6 instead.

8.3 Road to Recovery. Road to Recovery offers information and reflection tools for life after court. It is not medical or mental health care. If you are in crisis, call or text 988.

8.4 Field notes, documents, and syncing. You can keep field notes, a timeline, and documents in the Service. Depending on your settings, these are stored on your device, in your account, or both, and can sync between the website and our app. Syncing depends on your connection and our providers, and a copy on one device may be older than another. Keep your own backups of anything important, especially evidence and anything you plan to file.

8.5 Translation. You can use the Service in several languages. Translations of our own pages are made once, reviewed, and stored. When you choose to have your own words translated, the text is sent to a translation provider as described in our Privacy Policy, and you will see the translation before anything is placed on a form. Machine translation can be wrong. Official court forms must usually be filed in English; you are responsible for what you file.

8.6 Ask Nathan and other AI features. AI features have usage limits, which may differ by plan and are lower for people who are not signed in. We may pause AI features to prevent abuse or when a provider is unavailable. Do not rely on AI output without checking it.

8.7 Service, e-service, and e-filing. If we offer tools for serving papers or filing electronically, you remain the filer and the party responsible for correct service and timely filing. Courts and service providers can reject, delay, or return filings for reasons outside our control, and we are not responsible for missed deadlines. Those tools may have additional terms shown before you use them.

8.8 Features in testing. Features marked beta, preview, or coming soon may change, have errors, or be withdrawn.

9. EZRA access codes

EZRA gives survivors of domestic violence free access to SharpeSystem through a code issued by a partner shelter or domestic violence agency. An EZRA code gives the person who redeems it 3 months of EZRA access and 8 prints in total for that period. Access ends after 3 months, and printing ends sooner if the 8 prints are used. EZRA is not unlimited. A code works once, only for the account that redeems it, and may not be sold, transferred, or shared. A code cannot be added to an account that already has an active plan or active EZRA access. We may confirm a code with the issuing organization, and we may end EZRA access if a code was misused, obtained improperly, or revoked by the organization. We never charge an EZRA code holder for EZRA access.

10. Attorney plans and linked clients

10.1 For licensed attorneys. Attorney plans are only for attorneys licensed and in good standing, and their staff. You confirm that you are.

10.2 The attorney's own responsibility. SharpeSystem does not practice law, supervise attorneys, or review attorney work. An attorney using the Service is solely responsible for the legal advice given to clients, for the forms and filings prepared for them, and for compliance with the rules of professional conduct, including confidentiality, supervision of staff, and competence in using technology.

10.3 Client links. An attorney can invite a client with a code. A client who links to an attorney agrees that the attorney may see the client's progress, drafts, and documents in the Service as the link allows, until the client or the attorney ends the link. SharpeSystem is not a party to the attorney-client relationship.

10.4 Attorney billing. When attorney plans are available for purchase, the attorney plan renews automatically every month. The price each cycle is set by the number of billable clients (Office up to 9, Agency 10 to 50, Firm 51 and up), plus the per-client charge for each client the firm covers, as shown at checkout. A client counts toward a cycle if the client linked a matter and the link was not revoked before that cycle began. Linked clients who pay for themselves may receive the discount shown at checkout while the link is active.

11. Rules for using the Service

You agree not to: - use the Service for anything illegal, or to harass, threaten, stalk, locate, monitor, or intimidate anyone; - enter someone else's personal information without a lawful reason, or impersonate anyone; - file or help file anything you know is false; - send abusive, threatening, or unlawful content through SafeHarbor or any other feature; - share your account, prints, or codes, or resell any part of the Service; - try to get around print limits, usage limits, paywalls, rate limits, or security; - copy, scrape, crawl, download in bulk, mirror, or harvest any part of the Service, by any automated means or by hand, except for your own case documents; - use any part of the Service, including Ask Nathan's replies, to train, test, or improve an AI model or to build a dataset; - try to get Ask Nathan or any other feature to reveal its instructions, prompts, configuration, or code; - reverse engineer, decompile, or take apart the Service or its code, except as the law expressly allows despite this restriction; - probe, scan, or test the Service's security, or interfere with its operation; - build, or help anyone build, a product or service that competes with SharpeSystem using anything taken from the Service.

We may investigate, remove content, limit features, suspend, or close accounts that break these rules.

12. What belongs to us

12.1 Our property. Except for official court forms and wording (Section 1.4) and your own content (Section 13), everything in the Service belongs to SharpeSystem or its licensors. That includes our software and code; our wizards and the way they are structured, sequenced, and connected to each form; our plain-English explanations and other writing; our field maps, routing logic, and form data; our translations; our AI instructions and configurations; and our designs, names, and logos. It is protected by copyright, trademark, trade secret, and other laws. "SharpeSystem" and our logos are our trademarks.

12.2 Your limited permission. We give you a personal, limited, non-transferable, revocable permission to use the Service for your own family court matter (or, on an attorney plan, your clients' matters) under these Terms. You get no other rights. The only material you may freely take from the Service is the official court forms themselves and the court links we point you to.

12.3 Feedback. If you send us ideas or suggestions, we may use them without owing you anything.

12.4 Enforcement. Copying or scraping the Service, or misusing our code or content, causes harm that money alone may not fix. We may ask a court to stop it (injunctive relief) in addition to any other remedy, as Section 19.4 allows.

13. Your content

13.1 It is yours. You own what you put into the Service: your answers, field notes, documents, and messages ("Your Content").

13.2 What you let us do with it. You give us permission to store, process, copy, translate, display, and transmit Your Content only as needed to run the Service for you, to keep it secure, to comply with law, and as described in our Privacy Policy. This permission ends when Your Content is deleted from our systems, except for copies we must keep by law or that remain for a limited time in backups. We do not use Your Content to advertise, and we do not use it or let our providers use it to train AI models.

13.3 Your responsibility. You confirm you have the right to upload and store what you put into the Service and that doing so does not violate a court order, a confidentiality obligation, or the law.

13.4 Copyright complaints. If you believe something on the Service infringes your copyright, send a notice meeting 17 U.S.C. § 512(c)(3) to our designated agent in Section 22.

14. Service providers and outside links

We rely on outside providers to run the Service, including hosting, security, payments, email, translation, analytics, and AI providers, as listed in our Privacy Policy. We link to court and government sites and other resources we do not control, and we are not responsible for their content or practices.

15. Mobile apps

If you use our app from the Apple App Store or Google Play, these Terms apply to the app. The app store is not a party to these Terms and is not responsible for the app, its support, or claims about it; we are. Apple and its subsidiaries are third-party beneficiaries of these Terms for apps downloaded from the App Store and may enforce them against you. You confirm you are not in a country subject to a U.S. government embargo and are not on a U.S. government list of prohibited or restricted parties. The app store's own usage rules also apply.

16. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ACCURACY. WE DO NOT PROMISE THAT THE SERVICE, ANY FORM VERSION, ANY TRANSLATION, OR ANY AI OUTPUT WILL BE CURRENT, CORRECT, COMPLETE, ACCEPTED BY A COURT, UNINTERRUPTED, OR ERROR-FREE. Some states do not allow some of these disclaimers, so some may not apply to you.

17. Limits on our liability

TO THE FULLEST EXTENT THE LAW ALLOWS: (A) WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, MISSED DEADLINES, COURT OUTCOMES, OR COSTS OF ANOTHER SERVICE, ARISING FROM THE SERVICE OR THESE TERMS; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS ARISING FROM THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF WHAT YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE OR $100. THESE LIMITS APPLY TO EVERY LEGAL THEORY. They do not limit liability that the law does not allow to be limited, such as for fraud or intentional misconduct.

18. Indemnity

If someone brings a claim against us because you broke these Terms or the law, misused the Service, or violated someone else's rights, you agree to cover our reasonable losses and costs, including reasonable attorneys' fees, from that claim. We will tell you about the claim and may take over its defense.

19. Disputes, arbitration, and class action waiver

19.1 Talk to us first. Before starting any claim, email legal@thesharpesystem.com with your name, your account email, a description of the problem, and what you want. We will try in good faith to resolve it within 60 days.

19.2 Binding arbitration. If we cannot resolve it, you and SharpeSystem agree that any dispute arising from these Terms or the Service will be decided by binding individual arbitration, not in court, except as Section 19.4 says. The American Arbitration Association (AAA) will administer it under its Consumer Arbitration Rules. The arbitrator decides all questions, including whether a dispute must be arbitrated, except that a court decides questions about Section 19.3 and 19.5. Hearings will take place by video or phone, or in the county where you live, as you choose. Fees follow the AAA Consumer Rules. The Federal Arbitration Act governs this Section.

19.3 No class actions. You and we may bring claims only individually, not as a plaintiff or class member in any class, collective, consolidated, or representative action. The arbitrator cannot combine claims or award relief to anyone other than the individual party. If this Section 19.3 is found unenforceable for a particular claim, that claim goes to court, not arbitration, and waits until the individual arbitration is finished.

19.4 Exceptions. Either of us may bring an individual claim in small claims court if it qualifies. Either of us may go to court to stop infringement or misuse of intellectual property or unauthorized access to or copying of the Service. Any claim for public injunctive relief that the law does not allow to be waived or sent to arbitration will be decided in court after the arbitration of all other claims.

19.5 Many claims at once. If 25 or more similar arbitration demands are filed against us by or with the help of the same lawyers or organizations, they will be administered in batches of up to 50 under the AAA's mass arbitration procedures, and the limitations periods for demands not yet in a batch are paused.

19.6 Time to bring a claim. To the extent the law allows, a claim must be started within one year after it arises.

19.7 Your right to opt out. You can opt out of this arbitration agreement by emailing legal@thesharpesystem.com within 30 days after you first accept these Terms, with your name, your account email, and a clear statement that you opt out of arbitration. Opting out does not affect the rest of these Terms.

19.8 Changes. If we change this Section 19, the change does not apply to a dispute we already knew about before the change.

19.9 Governing law and courts. Utah law governs these Terms, without regard to conflict-of-law rules, except where the law of the state you live in gives you protections that cannot be waived. For anything that goes to court under these Terms, the state and federal courts in Salt Lake County, Utah, have jurisdiction, unless you are a consumer entitled by law to bring or defend the case where you live.

20. Changes to the Service and these Terms

We may change or discontinue features. If we discontinue a paid plan before a prepaid annual term ends, for a reason other than your breach of these Terms, we will refund the unused part of that annual term in proportion to the time remaining.

We may update these Terms. For a material change, we will email you and post a notice at least 30 days before it takes effect. Continuing to use the Service after that means you accept the change. If you do not accept, stop using the Service and cancel before the change takes effect.

21. Suspension and termination

You can stop using the Service and cancel at any time. We may suspend or close your account if you break these Terms, if required by law, or to protect users, the public, or the Service. Where reasonable, we will tell you why. Sections 5.5, 6, 7.5, 11 through 13, and 16 through 22 survive the end of these Terms.

22. General terms and contact

These Terms and the Privacy Policy are the whole agreement between you and us about the Service. If any part is unenforceable, the rest still applies. Our not enforcing a part is not a waiver. You may not transfer these Terms; we may transfer them with our business. We are not responsible for delays caused by events beyond our reasonable control. We send notices by email to your account address or through the Service; send notices to us at the address below. You agree to receive agreements, receipts, and notices electronically.

The Sharpe System LLC 8941 Atlanta Avenue, Number 344, Huntington Beach, CA 92646 Legal notices, refunds, opt-outs, and privacy requests: legal@thesharpesystem.com Support: support@thesharpesystem.com Designated copyright agent: The Sharpe System LLC, at the address above, legal@thesharpesystem.com

SharpeSystem is not a law firm and does not provide legal advice. It is not a substitute for the advice of an attorney.

Effective September 30, 2026 · Privacy Policy · SharpeSystem